User Help
This is the help page for users of SMFans.
Categories
Account
- Registration & Login - Sign up, log in, and reset your password
- Profile Settings - Change your display name, username, and images
- Personal Information & Verification - Manage personal info, email verification, and phone verification
- Identity Verification - Identity verification required for creator registration
- Library - Browse posts you have purchased or have access to via your plans
- Account Deletion - How to delete your account and what happens to your data
Payments
- Wallet & Top-Up - Balance, top-up, and auto top-up
- Credit Card Management - Add, change, or remove your card
- Purchases, Refunds & Receipts - Buying content, refund policy, and receipts
- Tips - Send tips to creators
Monthly Plans
- Plan Subscription & Changes - Subscribe to, change, or cancel monthly plans
- Back Issues - Purchase past months' content (per plan per month)
- Renewal & Cancellation - Renewal cycle, failed renewals, and cancellation
Comments & Reports
Chat
- Messages - Chat with creators
- Chat Settings - Chat notification settings
Safety & Privacy
- Personal Data & Retention - How your data is managed and how long it is kept
- Content Protection - Unauthorized redistribution and copyright protection
Contact
- How to Contact Us - How to reach our support team