Contact Us
Here's how to reach our support team.
Contact via the SMFans Operations Chat (Recommended)
After logging in, a conversation with "SMFans Operations" is automatically available in your chat list. Feel free to send your inquiry from there.
How to Send a Message
- After logging in, tap the chat icon (speech bubble) in the bottom navigation bar
- Open the conversation pinned at the top of the list: "SMFans Operations"
- Type your message and send
- You can attach images if needed (up to 4 per message, up to 10MB each, JPEG / PNG / WebP)
Response Time
We typically respond within 2-3 business days.
Contact by Email
If you would like to contact us without logging in, please email us directly at:
When contacting us, please use the email address registered to your SMFans account.
Using a different email address may delay identity verification.
Frequently Asked Questions
| Question | Reference |
|---|---|
| I forgot my password | Registration & Login |
| My payment failed | Wallet & Top-Up |
| I want to cancel my plan | Renewal & Cancellation |
| I want to delete my account | Account Deletion |
| Reporting inappropriate content | Reporting |