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Renewal & Cancellation

Learn about the monthly plan renewal cycle, cancellation procedures, and what happens when there are changes to a creator.

Renewal Cycle​

Monthly plans auto-renew each month based on the date you subscribed.

Example: If you subscribe on January 15, your expiration date is February 15. Upon renewal, it extends to March 15.

If you subscribe on a date that doesn't exist in the following month (e.g. 1/31), the last day of that month (2/28 or 2/29) becomes your renewal date.

Payment at Renewal​

On the renewal date, payment is processed automatically as follows:

  1. The plan fee is deducted from your wallet balance
  2. If your wallet balance is insufficient, auto top-up is initiated against your registered payment method
  3. Once auto top-up succeeds, the plan fee is paid from the updated balance
Auto top-up is required to subscribe to a plan. Before subscribing, please register a payment method under "Wallet" → "Auto Top-Up".

Pre-Renewal Notice​

If your balance is insufficient 3 days before the renewal date, we will send you an email informing you that auto top-up is scheduled. If your balance is sufficient, no pre-renewal notice is sent and the renewal proceeds silently on the day.

If Renewal Fails​

If your wallet balance is insufficient and auto top-up also fails (e.g. card expired or unusable), the renewal fails.

  1. You'll receive a notification — A renewal failure notice will be sent via email and in-app notification
  2. The plan moves to the "Renewal failed (failed)" state — Access to exclusive content is paused
  3. You can re-subscribe from "Active Plans" — After confirming or updating your payment method, tap the "Re-subscribe" button (a new billing cycle starts from the re-subscription date)
Failed plans are not retried automatically. Please confirm your payment method, then tap "Re-subscribe" on the "Active Plans" page.
Plans in the failed state remain on the "Active Plans" page for 30 days. Plans not re-subscribed within 30 days disappear automatically from the list (to re-subscribe, please apply again from the creator's profile).

How to Cancel​

You can cancel a monthly plan with the following steps:

  1. Open "Account"
  2. Select "Active Plans"
  3. Select the plan you want to cancel
  4. Tap the "Cancel" button
  5. Tap "Cancel" on the confirmation screen to complete

Content Access After Cancellation​

After canceling, you can still view content until the end of your paid period (expiration date). No prorated refunds are provided.

PeriodContent Access
After cancellation until expirationAccessible
After expirationNot accessible
Canceling doesn't immediately revoke your access. You can continue to enjoy content until the end of your paid period.

If you are still within the paid period, you can resume auto-renewal using the "Resume" button on the "Active Plans" page (no additional charge is made).

If There Are Changes to a Creator​

If a Creator Deletes Their Account​

  • The plan's auto-renewal stops, and at the end of the current paid period the plan moves to "Cancelled" (no prorated refund for mid-period cancellation)
  • Posts available under your active monthly plan remain viewable until the end of the paid period
  • Individually purchased content and back issues remain viewable even after the creator's withdrawal (to protect buyers)

If a Creator Is Banned (Account Suspended)​

  • The creator's content becomes immediately inaccessible (no refund)
  • The plan's auto-renewal stops, and at the end of the current paid period the plan moves to "Cancelled"
  • Individually purchased content and back issues also become inaccessible
  • This is due to a full content suspension for policy violations
In case of a ban, all purchased content becomes immediately inaccessible. No refunds will be issued.

Bundle Renewal​

Bundle Renewal Cycle​

If you subscribed through a bundle plan (3 / 6 / 12 months), it auto-renews under the same terms when the bundle period ends.

Example: If you subscribe to a 3-month bundle on January 15, your expiration date is April 15. Upon renewal, it extends to July 15.

At bundle renewal, the same discount rate from your original subscription is applied. Even if the creator has changed the discount rate, your renewal terms are not affected.

If Bundle Renewal Fails​

Bundle renewals are also paid automatically from your wallet balance. If your balance is insufficient and auto top-up fails, the renewal will fail just like with regular monthly plans.

  • If you are subscribed to multiple plans, all plans fail together (partial renewals do not occur)
  • The steps after failure are the same as regular renewal failures — confirm your payment method, then tap "Re-subscribe" on the "Active Plans" page
Bundle plans require a lump-sum payment, so the renewal amount is larger than a regular monthly renewal. Please check your wallet balance in advance as the renewal date approaches.

If you have any questions, please contact Support.